• Cloud Services and IT Support

    Cloud Services and IT Support

Cloud Services and IT Support

Never worry again whether your data has backed up, or why you’re so frustrated with your computer system!

Our knowledgeable team at Hive HQ are on hand to ensure your business has the right IT support and can fully harness the power and cost savings of cloud technology, including Microsoft 365.

Our Cloud & IT services

20CN/21CN

This refers to the type of technology installed in the local exchange. The old version is 20CN and 21CN is the new technology currently being rolled out on a program to all UK exchanges.

ADSL / ADSL2+

Any exchange using 20CN technology can provide ADSLv1 which gives speeds up to 8Mbps download and 884kbps upload (448kbps on family packages). If your local exchange has been upgraded to 21CN, you can also benefit from ADSL2+ which will give you up to 24 Mbps download speed and 1Mbps upload. These speeds are also based on the distance from the exchange.

MPF

Metallic Path Facility gives you one provider for both telephone and internet. This means we can reduce your costs by taking you off the wider BT network. You will not pay for a BT landline as well as your internet access, greatly reducing costs in locations where it is available.

FTTC - Fibre To The Cabinet

The process by which fibre optic cables are laid from the exchange to the street cabinet. Traditional copper connections then run from the street cabinet to the premises. Data speeds depend on proximity to the cabinet.

FTTP - Fibre To The Premises

Is a technology for providing internet access by running fibre optic cable directly from an exchange to a user's home or business. It facilitates much faster speeds than FTTC and most coaxial cable Internet connections.

Leased Lines

A leased line gives the highest priority broadband for companies whose traffic requirements are very large. A leased line has the same upload and download speed. Leased Lines provided by us will generally be on a 100MB bearer and we can supply broadband in multiples of 10MB, that being the minimum will give a minimum of 10MB download and 10MB upload speeds.

Our experience and knowledge of cloud services & IT support solutions provide the toolbox to support you in running your business. We specialise in assisting small businesses and offer various options, designed to suit your needs and budget.

Microsoft Office 365

With the rapid development of Office 365 by Microsoft, many companies are moving to use their cloud services. It is cost-effective and gives peace of mind to companies to use Microsoft's massive company development and resources to host many of the services that companies use. Would you like help with migrating to Office 365? We can get you up and running by doing these 4 steps to successful adoption:

  • Setup. We will set up your domain and services on the Office 365 platform
  • Migration. After setting up the services, we will migrate all your data onto the platform
  • Training. Once your data is all operational on Office 365, we will give you the training on how to use the services that you have chosen to benefit from
  • Support & Maintenance. So that you can concentrate on your own business, you will probably want us to manage your service with a support & maintenance contract. Should you have sufficient technical knowledge and personnel in-house, then after the training you may wish to do this yourself and use us on an ad-hoc basis

Some of the most common aspects of Office 365, from our own experience, are below:

  • Office desktop applications

    Get full desktop Office apps on up to 5 PCs or Macs per user. This includes:
    • Word
    • Excel
    • Powerpoint
    • Outlook
    • Publisher
    • OneNote

    with an Office 365 subscription, your desktop applications will be always updated as Microsoft develop them. When you replace computers, you can simply de-activate the old devices and re-install it on the new devices.

  • Office on tablets and phones

    You can further install Office on tablets and phones for the fully installed Office experience on up to 5 tablets and 5 phones per user

  • Email with 50 GB mailbox, calendar and contacts

    Get a 50 GB inbox per user, plus access to calendar and contact information across your favorite devices. The 50GB allowance means that you no longer need to archive old emails in your account and is sufficient for approximately 20-30 years' worth of emails for average users.

    Give differing permissions on mailboxes to other users in your organisation, such as the ability to send emails on behalf of a user or the ability of others to add calendar entries for another employee.

    You can have shared mailboxes at no cost (e.g. This email address is being protected from spambots. You need JavaScript enabled to view it.) which can be added to a website and which are just forwarded to one or more licenced mailboxes.

    Your email address, calendar and contacts on all your devices will look exactly the same so if you send an email from one device, it will show on all

  • 1 TB file storage and sharing

    Store, sync, and share files

    Always have the latest version of files
    Having your files stored online makes it easy to store, organize, and share them, so you can work on documents with teammates, share reports with business partners, or connect with customers. Your files are always up to date, so everyone has access to the latest version.

    Ample room for all your files
    With at least 1 TB of file OneDrive storage, you can store all your files online and access them anywhere from your PC/Mac or your iOS, Android™, or Windows device.

    Share with anyone you choose
    You can share files inside and outside your company. You always control access.

IT Support

Support contract

Premium level support with priority response times for companies needing a proactive service to help their business keep ahead in fast-changing times. We’ll be your outsourced IT team and we’ll get to know how your company ticks to give you the fastest and best service possible.

Ad-hoc support

Perfect for businesses that only need help occasionally, or for specific projects. You’ll still have all the benefits of our knowledge and expertise, but you call when you need it, rather than committing to a monthly contract.

Hosting Services

The ultimate in hosting solutions, for a high traffic website.

  • Extra disk space
  • More monthly bandwidth
  • FREE setup

Data Backup/Disaster Recovery

We offer a reliable secure online cloud based backup solution to keep your business data safe

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